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12px}.escalation-empty{text-align:center;padding:20px;color:var(--text-muted)}.escalation-card{background:var(--bg-secondary);border-radius:8px;padding:12px;margin-bottom:10px;border:1px solid var(--border)}.escalation-card-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:6px}.escalation-id{font-size:12px;font-family:monospace;color:var(--text-muted)}.escalation-priority{font-size:12px;font-weight:600}.escalation-reason{font-size:14px;color:var(--text-primary);margin-bottom:6px}.escalation-meta{display:flex;gap:10px;font-size:12px;color:var(--text-muted);flex-wrap:wrap}.escalation-last-msg{font-size:12px;color:var(--text-secondary);margin-top:6px;font-style:italic}.escalation-actions{margin-top:8px;display:flex;gap:6px}.escalation-resolution{margin-top:8px;font-size:13px;color:var(--green-500)}.flags-tab,.webhooks-tab{padding:16px}.flags-header,.webhooks-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:16px}.flags-list{display:flex;flex-direction:column;gap:10px}.flag-card{background:var(--bg-secondary);border-radius:8px;padding:14px;border:1px solid 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var(--border)}.webhook-events-grid{display:flex;flex-wrap:wrap;gap:8px}.webhook-event-checkbox{display:flex;align-items:center;gap:4px;font-size:13px;cursor:pointer}.webhook-card{background:var(--bg-secondary);border-radius:8px;padding:14px;border:1px solid var(--border)}.webhook-card.inactive{opacity:.6}.webhook-card-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:8px}.webhook-url{font-size:13px;word-break:break-all}.webhook-events{display:flex;flex-wrap:wrap;gap:4px;margin-bottom:8px}.webhook-event-tag{font-size:11px;padding:2px 8px;border-radius:10px;background:var(--blue-50);color:var(--blue-600)}[data-theme=dark] .webhook-event-tag{background:#3b82f626}.webhook-meta{display:flex;gap:10px;font-size:12px;color:var(--text-muted);align-items:center;flex-wrap:wrap}.webhook-fails{color:var(--red-500);font-weight:600}.btn-danger{color:var(--red-500);border-color:var(--red-500)}.btn-danger:hover{background:var(--red-50)}.sidebar-section{border-top:1px solid var(--border);padding-top:8px;margin-top:8px}.sidebar-section h4{font-size:11px;color:var(--text-muted);padding:4px 12px;text-transform:uppercase}.toast-container{position:fixed;bottom:24px;right:24px;z-index:10000;display:flex;flex-direction:column;gap:8px;max-width:400px}.toast{display:flex;align-items:center;gap:10px;padding:12px 16px;background:var(--bg-primary);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-lg);animation:slideInRight .3s ease-out;cursor:pointer;font-size:14px;color:var(--text-primary)}.toast-success{border-left:4px solid var(--green-500)}.toast-error{border-left:4px solid var(--red-500)}.toast-warning{border-left:4px solid var(--yellow-500)}.toast-info{border-left:4px solid var(--blue-600)}.toast-icon{font-size:16px;flex-shrink:0}.toast-message{flex:1}.toast-close{background:none;border:none;color:var(--text-muted);cursor:pointer;font-size:14px;padding:2px}@keyframes 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h3{font-size:14px;margin:0}.citation-reader-body{flex:1;overflow-y:auto;padding:16px}.citation-reader-content{white-space:pre-wrap;word-wrap:break-word;font-family:var(--font);font-size:13px;line-height:1.6;color:var(--text-primary)}.citation-clickable{cursor:pointer;transition:background-color .15s}.citation-clickable:hover{background:var(--blue-100)!important}.message-search-panel{display:flex;flex-direction:column;height:100%}.message-search-header{display:flex;gap:8px;padding:12px;border-bottom:1px solid var(--border)}.message-search-input{flex:1;padding:8px 12px;border:1px solid var(--border);border-radius:var(--radius);font-size:14px;background:var(--bg-input);color:var(--text-primary)}.message-search-results{flex:1;overflow-y:auto}.message-search-result{display:flex;align-items:center;gap:8px;padding:10px 12px;border:none;background:none;width:100%;text-align:left;cursor:pointer;border-bottom:1px solid var(--border-light);color:var(--text-primary);font-size:13px}.message-search-result:hover{background:var(--bg-tertiary)}.msr-role{flex-shrink:0}.msr-text{flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.msr-time{flex-shrink:0;color:var(--text-muted);font-size:11px}.message-actions-bar{display:flex;align-items:center;gap:4px;padding:2px 0;opacity:0;transition:opacity .15s}.message:hover .message-actions-bar{opacity:1}.reaction-row{display:flex;gap:2px}.reaction-btn{background:none;border:1px solid transparent;border-radius:4px;cursor:pointer;padding:2px 4px;font-size:12px;opacity:.5;transition:all .15s}.reaction-btn:hover,.reaction-btn.active{opacity:1;border-color:var(--border);background:var(--bg-tertiary)}.pin-btn,.bookmark-btn{font-size:12px;padding:2px 4px;opacity:.5}.pin-btn:hover,.pin-btn.active,.bookmark-btn:hover,.bookmark-btn.active{opacity:1}.pinned-messages-bar{background:var(--yellow-50);border:1px solid var(--yellow-500);border-radius:var(--radius);padding:8px 12px;margin:8px 16px}.pinned-label{font-size:12px;font-weight:600;color:var(--text-secondary)}.pinned-msg-preview{font-size:12px;color:var(--text-secondary);padding:2px 0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.message.pinned .message-bubble{border-left:3px solid var(--yellow-500)}.message.bookmarked .message-bubble{border-left:3px solid var(--blue-600)}.highlight-flash{animation:highlightFlash 2s ease-out}@keyframes highlightFlash{0%,30%{background:var(--yellow-50)}to{background:transparent}}.saved-replies-panel{display:flex;flex-direction:column;height:100%}.saved-replies-header{display:flex;justify-content:space-between;align-items:center;padding:12px 16px;border-bottom:1px solid var(--border)}.saved-replies-header h3{font-size:14px;margin:0}.saved-replies-close-btn{margin-left:var(--space-2)}.saved-reply-form{display:flex;flex-direction:column;gap:8px;padding:12px;border-bottom:1px solid 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var(--border);border-radius:var(--radius);box-shadow:var(--shadow-lg);max-height:280px;overflow-y:auto;z-index:100}.autosuggest-item{display:flex;align-items:center;gap:8px;padding:10px 14px;border:none;background:none;width:100%;text-align:left;cursor:pointer;font-size:13px;color:var(--text-primary)}.autosuggest-item:hover,.autosuggest-item.selected{background:var(--bg-tertiary)}.autosuggest-icon{flex-shrink:0}.autosuggest-text{flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.autosuggest-type{font-size:10px;color:var(--text-muted);text-transform:uppercase;flex-shrink:0}.analytics-nav{display:flex;gap:4px;flex-wrap:wrap}.heatmap-grid{display:grid;grid-template-columns:repeat(12,1fr);gap:4px;padding:8px 0}.heatmap-cell{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:8px 4px;border-radius:var(--radius);min-height:50px;font-size:12px;transition:transform .15s}.heatmap-cell:hover{transform:scale(1.1)}.heatmap-hour{font-weight:600;font-size:11px}.heatmap-count{font-size:14px;font-weight:700}